Eligibility for Refunds:
- Timeframe: Refund requests must be made within 30 days of the purchase date.
- Condition of Items: Items must be returned in their original condition and packaging. Items that are damaged, worn, or altered may not be eligible for a refund.
- Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
Refund Process:
- Initiating a Refund: To request a refund, please contact our customer service team at [email address] or [phone number]. Provide your order number and reason for the refund request.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number. Include this number with your returned item to ensure timely processing.
- Inspection and Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.
- Issuing Refunds: Approved refunds will be processed and a credit will automatically be applied to your original method of payment. Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your statement.
Non-Refundable Items:
- Gift Cards: Gift cards are non-refundable.
- Final Sale Items: Items marked as "final sale" cannot be returned or refunded.
- Shipping Costs: Original shipping charges are non-refundable, except in cases where the return is due to a defect or error on our part.
Exchanges:
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [email address] or [phone number] to arrange for an exchange.
For any additional questions or concerns about our shipping, returns, or refund policies, please contact our customer service team at sales@spinokiosk or +1 (281) 406-6666. We are here to help and ensure your satisfaction with our products.